Customer care
Track My Order
Use the tracking link in your shipping confirmation email for the most current carrier information.
Find your tracking link
When your order leaves our fulfillment partner, we will send a shipping confirmation email to the address used at checkout. Open that email and select the tracking link to view the latest carrier update.
Waiting for the first update
It can take 24-48 hours after dispatch for the carrier to scan your parcel and activate the tracking record. A label-created message during this period is normal.
Tracking has not moved
If tracking has not updated for several business days, check the carrier page again and then contact us with your order number and checkout email. We will review the shipment with you.
Need help with an order?
Visit our Contact Us page and include your order number. Our team can help with missing updates, delivery questions and parcels marked delivered that cannot be located.
Use the tracking link in your shipping confirmation email for the latest carrier updates. If you need help, contact us with your order number and the email address used at checkout.