Shipping & Returns

Add the current processing window here before launch. Processing time begins after an order is confirmed and is separate from carrier transit time. Personalized or made-to-order pieces may require a different timeline, which should be stated on the product page.

Add the available shipping methods, price thresholds and estimated transit ranges here once your logistics route is confirmed. Delivery estimates are not guarantees and may change during customs review, peak periods or carrier disruption.

Customers should receive a shipping confirmation email when tracking becomes available. Add your process for delayed, lost or marked-delivered parcels here, including the timeframe in which a customer should contact support.

Add the approved return window, eligibility rules and return address process here. State clearly whether worn jewelry, damaged pieces, final-sale items and original shipping charges are eligible. This page should match the refund policy configured in Shopify.

Add the required contact window and evidence here. A practical process is to request the order number plus clear photos of the item and outer packaging so the support team can assess the next step.